Frequently Asked Questions

Can I still download Yunar App?
Yes, until 31.10.2020 the Yunar App is available for downloading. After the announced date, the application will no longer be available in the Apple App Store and/or Google Play Store. Until that date, all users will be able to export their loyalty card information for using independently from Yunar App.

Can I still use the Yunar App already installed on my device after the decommissioning date?

After the decommissioning of the Yunar App, the application will no longer be available on the Apple App and/or Google Play Store. From the decommissioning date on, a message will be presented to all users and the Yunar App will no longer be functional.

Until that date, all users will be able to use the export functionality to export their loyalty card information to use independently from Yunar App.


Can I still use the loyalty cards until the app gets decommissioned?
Yes you can, but please understand that we will offer only reduced functionalities within the app. For example, it won't be possible anymore to use any of your added loyalty cards in offline mode anymore i.e, you must have an active internet connection.

Can I still contact Customer Support for questions?

We are happy to assist you with any request you might have in this special time. Please reach out to us via email: Go to your 'Profile Settings' and open 'Contact Us'.

Please, note that our Customer Support will be available for you until 31.10.2020


What happens to all my loyalty cards?

We offer you the possibility to export all your loyalty cards via a .zip- and/or .pdf-file.

The .zip-file contains a pkpass representation of your personal wallet and, if existing, the front and back image of your loyalty cards. With the pkpass format you can either import the card information to your device’s mobile wallet or another wallet app as far as this one supports pkpass format. With the .pdf-file you have direct access to your card details.

Access your personal wallet within Yunar app and you will be guided through the available export options.


What happens to my personal data?

We will delete all data for which no statutory retention periods apply immediately. You can also delete your personal account at any time via your user profile. If you want to delete your user account please make sure that you are logged in in first place.

Further information can be found in the Privacy Policy.


Can I somehow export all my loyalty cards?

Yes, we offer you the possibility to export all your loyalty cards via a .zip- and/or .pdf-file.

The .zip-file contains a pkpass representation of your personal wallet and, if existing, also the front and back image of your loyalty cards. With the pkpass format you can either import the card information to your device’s mobile wallet or another wallet app as far as this one supports pkpass format. With the .pdf-file you have direct access to your card details.

Access your personal wallet within Yunar app and you will be guided through the export options available.


How does the export of the loyalty cards work?

We offer you the possibility to export all your loyalty cards via a .zip- and/or .pdf-file.

The .zip-file contains a pkpass representation of your personal wallet and, if existing, also the front and back image of your loyalty cards. With the pkpass format you can either import the card information to your device’s mobile wallet or another wallet app as far as this one supports pkpass format. With the .pdf-file you have direct access to your card details.

Access your personal wallet within Yunar app and you will be guided through the export options available.


Where can I export all my loyalty cards?

We offer you the possibility to export all your loyalty cards via a .zip- and/or .pdf-file.

The .zip-file contains a pkpass representation of your personal wallet and, if existing, also the front and back image of your loyalty cards. With the pkpass format you can either import the card information to your device’s mobile wallet or another wallet app as far as this one supports pkpass format. With the .pdf-file you have direct access to your card details.

Access your personal wallet within Yunar app and you will be guided through the export options available.


Can I export my custom added cards too?

Yes, we offer you the possibility to export the information of all your added loyalty card.

At the main screen, there is the export option which will generate files containing your loyalty card information.


The export of my loyalty cards does not work

Please, after using the export option, check your device storage for the downloaded files. If you still face issues we are happy to assist you with any request you might have with regards to the export of your loyalty cards. Please reach out to us via email: Go to your 'Profile Settings' and open 'Contact Us'.

Please, note that our Customer Support will be available for you until 31.10.2020


What will happen if I did not export my loyalty cards in time?

After the decomissioning of the Yunar App, the application will no longer be available on the Apple App and/or Google Play Store. From the decomission date on, a message will be presented to all users and the Yunar App will no longer offer the loyalty cards. Until that date, all users will be able to use the export functionality to export their loyalty card information to use independently from Yunar App.

If you are not able to export your loyalty cards in time unfortunately all of your cards will get lost and can't be restored.


Can I transfer my exported loyalty cards to another wallet provider?
We offer you the possibility to export the information of all your loyalty cards in standard format (pkpass) and alternatively in .pdf. We cannot guarantee that other providers will support importing such formats.

I can't import my exported loyalty cards into the app of another provider
We offer you the possibility to export the information of all your loyalty cards in standard format (pkpass) and alternatively in .pdf. We cannot guarantee that other providers will support importing such formats.

Will I loose all my added cards within the mobile app?

After the decommissioning date, Yunar App will no longer be functional and you won’t be able to access your loyalty cards through the app.

Until that date, all users will be able to use the export functionality to export their loyalty card information to use independently from Yunar App.


Will I lose the points I've collected from my loyalty programs?

No, the points you've collected won't get lost.


I just registered and got told the app won't be available soon anymore

If you have already added loyalty cards to your wallet, we offer you the possibility to export the information of all your loyalty cards.

You can also delete your personal account via your user profile. If you want to delete your user account please make sure that you are logged in the first place. Go to 'Account Settings' and chose 'Delete Account'. By clicking 'Delete Account' your account gets deleted.

We recommend to delete the app from your device after the 31.10.2020 since the app will no longer be supported.


I still have questions. How can I best reach the Customer Support?

We are happy to assist you with any request you might have in this special time. Please reach out to us via email: Go to your 'Profile Settings' and open 'Contact Us'. We try to get back to your request with an answer as soon as possible!

Please, note that our Customer Support will be available for you until 31.10.2020


What functionalities will be available until the decomissioning of the app?

Until the decommissioning date, Yunar App will work with restrictions: you must have an active internet connection to be able to access the following functions:

  • Login (for already registered users)
  • Listing of all your existing loyalty cards
  • Presentation of loyalty card details
  • Password recovery
  • Download/Export of your loyalty cards
  • FAQ section

Can I export my loyalty cards directly into the Apple Wallet?

Yes, you can. If you are an iOS user you have an additional option to add the loyalty cards directly to your Apple Wallet. For that, just go either to the export screen located directly in your wallet or to your Profile Settings and select “Add to Apple Wallet”.